Collapsible content

Does Teaching Kid ship worldwide?

Yes.

Where do you ship from?

We ship from Germany.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 2 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Usually around 1-3 business days. Due to high demand, orders may take up to 5 days to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in Euro, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at info@teachingkid.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

What age is Teaching Kid suitable for?

This depends on the specific toy. Each product will have an individual age recommendation in the description tab.

Are the toys safe for my child?

Yes! Your child's safety is our top priority.

All our products are made in the EU (Denmark & Italy) and fully comply with strict European safety regulations. They are rigorously tested to meet EN71 toy safety standards and are free from harmful substances.

We ensure that every material used is non-toxic, durable, and kid-friendly, so your little one can explore, learn, and play safely.

Why should my child play with toys of Teaching Kid instead of others?

Because your child deserves the best – safe, durable, and educational toys that inspire real-world exploration!

At Teaching Kid, we don’t just make toys – we create experiences that last.

Made in the EU – Designed with the highest quality materials and fully compliant with strict EU safety regulations.

Built to Last – No flimsy plastic or disposable junk – our toys are durable, safe, and made for real play.

Encourages Learning & Exploration – Teaching Kid is developed by experts and educators to support development while keeping kids engaged and excited.

Safe & Non-Toxic – Rigorously tested to meet EN71 toy safety standards, ensuring zero harmful substances.

Loved by Parents & Kids – We focus on creating toys that children love and parents can trust.

With Teaching Kid, you're not just buying a toy – you’re investing in quality, safety, and a world of adventure for your child.

My child doesn’t understand everything yet. What can I do?

No problem at all! Children develop at different paces and have varying interests. Give your child the time and space to explore the toys at their own speed – there’s no wrong way to play.

How and when can I reach customer service?

You can reach our customer service on weekdays at info@teachingkid.com from Monday to Friday. We typically respond within 24 hours, except on weekends and holidays.

Please note, we do not offer phone support.

How sustainable is Teaching Kid?

At Teaching Kid, we strive to produce in the most resource-efficient, local, and environmentally-conscious way possible. That’s why all of our products are made in Denmark and Italy.

We also use sustainable materials, such as bioplastics made from renewable resources. While we’re not perfect, we’re committed to finding better solutions and continuously improving.

All of our products meet the highest safety standards for children and are regularly tested by certified agencies. Let’s work together to create a safe and sustainable environment for our children – they still have their whole lives ahead of them on this planet.

Switzerland: Do you refund VAT?

No, we do not refund VAT. It can be submitted by the customer to the relevant authority upon request.

Do you still have questions?